Shebeklebek Account and Data Deletion
Effective date: 21 October 2026
Shebeklebek is operated by BAS SARL. This page explains how customers and service providers can request deletion of a Shebeklebek account and what happens to their data.
Request deletion in the app
If you can sign in, open Profile → Danger Zone → Deactivate Account and confirm your request. Despite the button’s name, this action is intended to permanently delete your account, not temporarily suspend it. When deletion succeeds, you are signed out and can no longer use that account.
Request deletion without the app
Email r2d2@bas.sarl with the subject “Delete my Shebeklebek account.” Include the email address associated with your account and say that you want the account deleted.
You can use this method if you have uninstalled the app or cannot sign in. We may ask you to verify that you own the account. Do not send your password or payment-card details. If you no longer have access to your registered email address, explain this in your message so we can discuss another verification method.
Email requests are normally processed within 30 days after account ownership is verified.
What happens when deletion is completed
Your Shebeklebek authentication account is removed, and you can no longer sign in with it.
If your account has no relevant projects, jobs, messages, reviews, payments, or similar activity, its profile is deleted. If activity must remain connected to service or transaction history, the profile is marked as deleted and its displayed name or business name becomes “Deleted User.” Its profile email address, phone numbers, address, and other profile contact details are removed. A deleted service-provider profile no longer appears in provider search.
Records relating to past or ongoing services—including projects, bookings, quotes, messages, reviews, and payment records—may remain where needed to preserve transaction history, resolve disputes, prevent misuse, or meet legal or accounting obligations. They will no longer be displayed under your former profile name.
Information you included in a message or another historical record may still be visible to its authorized participants. Uploaded files may also need separate review. If you want us to assess a specific message, image, document, or other item for removal, identify it in an email to r2d2@bas.sarl. We will review what can be removed while preserving records we need to retain.
Deletion is permanent. To use Shebeklebek again, you would need to create a new account.
Questions or follow-up requests
For questions about deletion, retained records, or removal of particular content, email r2d2@bas.sarl.
For broader information about personal data, see the Shebeklebek Privacy Policy.
BAS SARL
Support: r2d2@bas.sarl